Terms and Conditions

1. Who we are

Neea Pulse is supplied by NEEA STUDIOS LTD, a company registered in England and Wales under company number 14884574, with registered office at 20 Peacock Lane, Plymouth, England, PL4 0DQ (“Neea”, “we”, “us”). Contact: [email protected].

2. Business service and authority

The service is intended for businesses and professional use. By creating an account, you confirm that you are at least 18, have authority to bind the named organisation, and provide accurate information. If you use the service for consumers, additional mandatory rights may apply and override inconsistent wording here.

3. Accounts and subscriptions

• You are responsible for account credentials, authorised users, and activity in your workspace.
• Plans, included usage, billing interval, and price are shown before checkout. Subscriptions renew automatically until cancelled through the Stripe customer portal or by contacting us.
• Fees are payable in advance and exclude taxes unless checkout states otherwise. Plan limits and fair-use safeguards apply.
• Except where law requires otherwise, fees already charged are non-refundable. Cancellation stops future renewal and access continues to the end of the paid period.

4. Customer responsibilities

You decide whom to contact, why, and what to send. You must have a valid lawful basis, comply with UK GDPR, the Data Protection Act 2018, PECR and laws applicable to every recipient, honour objections immediately, maintain accurate suppression records, identify the sender, and provide a working opt-out address. You must not treat public availability of personal data as automatic permission to market.

5. Acceptable use and suspension

Our Acceptable Use Policy forms part of these terms. We may review, delay, reject, limit, or suspend sending where necessary to protect recipients, infrastructure, deliverability, third parties, or legal compliance. We may terminate serious or repeated misuse.

6. Data protection

For account, security, billing, and service administration data, we act as described in our Privacy Notice. For prospect and campaign personal data uploaded or selected by you, you are normally the controller and we act as your processor, subject to your lawful instructions. The Data Processing Addendum is incorporated into these terms. You authorise necessary subprocessors such as hosting, email delivery, analytics, and payment providers.

7. Intellectual property and feedback

We and our licensors retain rights in the platform. You retain rights in your content and grant us a limited licence to host, process, reproduce, and transmit it only to provide, secure, and improve the service. You warrant that you have the rights required to use that content. Feedback may be used without restriction or payment.

8. Availability and disclaimers

We use reasonable care and skill but do not guarantee uninterrupted availability, delivery, inbox placement, leads, replies, revenue, legal compliance, or accuracy of third-party data. Automated suggestions require human review. Nothing in the service is legal advice.

9. Liability

Nothing excludes liability that cannot lawfully be excluded, including fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, anticipated savings, or data. Our total aggregate liability arising in a 12-month period is limited to fees paid or payable for the service in that period. You remain responsible for claims, regulatory action, and costs caused by your unlawful lists, targeting, content, instructions, or use.

10. Confidentiality, termination, and changes

Each party must protect the other’s confidential information and may disclose it only as needed to perform the agreement or as required by law. Either party may terminate for material breach not remedied within a reasonable period; we may act immediately for unlawful use or material security risk. Terms intended to survive will do so. We may update these terms prospectively and will provide reasonable notice of material changes.

11. Law and disputes

These terms and non-contractual disputes are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where mandatory law gives a party another right.